Device as a Service (DaaS) | Flex for Devices | Insight
Device as a service
Reduce device costs and complexity with a single device-as-a-service subscription
Modernize your fleet with Insight’s Flex for Devices, an AI-enabled device-as-a-service (DaaS) model that lowers total cost of ownership, automates lifecycle workflows, and enhances the employee experience.
Estimate your ROI potential Talk to a specialist
What is your current device program really costing you?
Most organizations overspend on devices without realizing it. Enter a few details about your fleet to see where automation and lifecycle intelligence can reduce costs in minutes.
Why analysts and enterprises trust Insight for DaaS
Insight named a Major Player in the IDC MarketScape for DaaS
“Insight's Flex for Devices has already helped many companies reduce spend on devices, support, and software licenses while freeing up IT resources for other initiatives.”
- IDC MarketScape: Worldwide DaaS 2025 Vendor Assessment
With Flex, we’ve helped our clients achieve:
30%
fewer device failures
25%
reduction in downtime
20%
lower total cost of ownership
Accurate
ESG and compliance reporting
Flex for Devices: A new approach to device as a service
Insight’s Flex for Devices manages your entire fleet — including new procurement and the devices you already own — consolidating everything you need into one operational subscription.
| Traditional DaaS | Insight’s Flex for Devices |
|---|---|
| Unpredictable costs and wasted spend Budget guesswork, overbuying, and unused inventory |
Predictable, optimized spending One subscription with data-driven refresh decisions based on device performance |
| Manual processes and slow fulfillment Disconnected systems, ticket-heavy workflows, and delayed rollouts |
Automated, integrated workflows ITSM-integrated ordering, provisioning, and lifecycle automation to speed every request |
| Limited visibility and security gaps Lost, untracked devices and incomplete asset data |
Full lifecycle visibility and control Track every device across lifecycle states with automated recovery and reporting |
| Downtime from slow replacements Lengthy ordering, setup, and repair cycles impact productivity |
Fast deployment and next-day replacement Preconfigured devices and advanced exchange keep employees working |
What DaaS benefits do you get with Insight?
Flex bundles essential device lifecycle services and service performance management to reduce cost, labor, and risk across your entire fleet.
IT integration and automation
- Cut manual work with automated approvals, ordering, refresh, replacement, and retrieval.
- Reduce ticket volume by connecting lifecycle tasks directly into your ITSM/ITAM platform.
- Give employees a consumer like ordering and status experience without switching tools.
Device warehousing services
- Eliminate onsite storage needs with secure, Insight managed inventory.
- Speed delivery through daily outbound shipments and ready to deploy stock.
- Protect your refresh pipeline from supply chain disruption, like the 2026 memory shortage.
Device provisioning and deployment
- Ship devices preconfigured, staged, imaged, and kitted — ready for employees to work.
- Keep employees productive with delivery in as little as five days.
- Standardize deployment across multiple OEMs and personas for consistent rollouts.
Device performance score (DPS)
- Extend device life with refresh recommendations based on performance, not calendars.
- Reduce spending by identifying unused or underutilized software licenses.
- Improve user productivity with proactive insights into device health and issues.
Advanced asset management (AAM)
- Get accurate, daily updates across 16+ lifecycle states for every device.
- Reduce loss and security risks with automated retrieval and full chain of custody visibility.
- Maintain a complete asset record across procurement, warranty, shipping, usage, and disposal.
Lifecycle user communication service (LUCS)
- Automated employee notifications (LUCS) keep users informed during refresh and repairs.
- Reduce IT time spent chasing devices at end of life with automated, escalating end-user emails.
- Increase device return and refresh completion rates with clear communication.
IT sustainability services
- Keep employees productive with true next-day replacement for broken devices.
- Maximize device value with repair and refurbishment that return hardware to usable inventory.
- Ensure secure, documented end-of-life handling while reducing waste.
More ways to strengthen your device strategy
Gain insights from our certified “Flexperts.”
Have questions about DaaS? We have answers.
What is Device as a Service (DaaS) and why use it?
Device as a Service (DaaS) is a subscription-based model that helps organizations procure, deploy, manage, and refresh employee devices throughout their lifecycle.
By bundling hardware, support, and lifecycle services into a single digital workplace solution, DaaS simplifies IT operations, reduces upfront costs, and improves the overall employee experience.
Can Device as a Service manage the devices we already own?
Yes. Device as a Service includes existing devices from day one, regardless of manufacturer or operating system. This makes it possible to unify lifecycle management across the full fleet without forcing a rip‑and‑replace approach, aligning with how modern endpoint environments are typically managed.
How does Device as a Service reduce total cost of ownership (TCO)?
Device as a Service reduces total cost of ownership by:
- Automating manual lifecycle tasks
- Extending device life through performance-based insights
- Reclaiming unused or underutilized software licenses
- Minimizing downtime through faster replacement workflows
How quickly can employees receive a new or replacement device with Insight?
Devices can be delivered in as little as five days, with next‑business‑day replacement available for break/fix scenarios through advanced exchange workflows. This shortens downtime compared to traditional warranty repair cycles and aligns with modern device deployment models designed to support distributed workforces.
How does Device as a Service integrate with existing ITSM or ITAM tools?
Device as a Service integrates with common ITSM and ITAM platforms, such as ServiceNow, using connectors or APIs to automate approvals, ordering, refreshes, replacements, and asset updates. This reduces ticket volume and manual coordination by embedding device lifecycle actions directly into existing endpoint and workflow management systems.
How can we estimate ROI before deciding on a Device as a Service model?
Before changing your device strategy, it helps to understand what your current program is actually costing you. Use Insight’s ROI calculator to quickly surface hidden expenses tied to refresh timing, downtime, manual lifecycle work, and underused software — so you can compare today’s state to a more automated approach.
How can we reduce device lifecycle costs during the memory shortage?
Reduce device lifecycle costs during periods of high hardware pricing by avoiding unnecessary refreshes.
Device as a Service enables performance-based refresh decisions. This way, you only replace devices when they underperform, rather than on a fixed schedule — helping extend device life and control spend during market fluctuations.
Move to a predictable, lifecycle-intelligent device model.
Shift from reactive device management to a device-as-a-service subscription that reduces total cost of ownership across your entire fleet. Talk to a specialist to see how much you can save.